Frequently asked questions

You must present a valid driving licence and an identity card or passport, and meet the age and other requirements stated in the offer and rental agreement. Final requirements may vary by vehicle category.

The minimum age depends on the vehicle category. For most vehicles, drivers are normally required to be at least 21 years old and to have held a licence for at least two years. Stricter conditions or a young-driver fee may apply to some categories.

You can book through the website, by phone, by email or at one of our offices. After submitting your request, you will receive confirmation of availability and the final rental terms.

An online request is not final until you receive a booking confirmation from the rental company. The confirmation states the selected vehicle or category, dates, location and agreed price.

You need a valid driving licence, an identity card or passport and, where applicable, a payment card or another agreed form of deposit security. Documents must be original and valid.

Yes, provided the licence is valid and readable in the Latin alphabet. If it is not, an international driving permit may be required together with the original national licence.

The price normally includes use of the vehicle for the agreed period, mandatory basic insurance, regular maintenance and assistance under the rental terms. Extras, optional protection, delivery and fees are shown separately.

A security deposit is required for certain vehicles and rates. The amount depends on the vehicle category, protection package and payment method, and is released after a proper return and settlement of any charges.

The deposit is released after the vehicle has been inspected and the rental closed, provided there is no damage, missing fuel, fines or other outstanding charges. The time needed for funds to appear depends on your bank and card provider.

Available payment methods are shown during booking and may include cash, payment card or bank transfer. Some categories may require a card in the main driver’s name.

As a rule, the card should be in the main driver’s name. Payment with another person’s card may be accepted with prior approval and identification of the cardholder.

Yes. Changes and cancellation depend on the selected rate, availability and the time remaining before pick-up. Contact us as early as possible so we can offer the best available solution.

If you do not arrive at the agreed time and do not contact us, the booking may be treated as a no-show and the vehicle may be released to another customer. Any charge depends on the applicable rate terms.

This may be arranged in advance and must be confirmed by the rental company. An out-of-hours fee may apply.

Delivery and collection at an agreed location may be available. The price depends on the location, distance and service time.

Yes, if a one-way rental is confirmed in advance. The fee depends on distance and the cost of returning the vehicle to its home branch.

Only drivers listed and approved in the rental agreement may drive the vehicle. Unauthorised driving may affect insurance coverage and liability for damage.

Yes. The additional driver must meet the same requirements as the main driver and be listed in the agreement. An extra fee may apply.

The mileage policy depends on the vehicle and rate. The included mileage and any excess mileage charge are clearly stated in the offer or agreement.

The vehicle is normally returned with the same fuel level as at pick-up. Missing fuel may be charged together with a refuelling service fee.

All vehicles carry the insurance required by law. Coverage, excess and exclusions depend on the protection selected and are stated in the rental terms.

The damage excess is the maximum amount the renter may be liable for in a covered case, provided the agreement and reporting procedure have been followed. Certain types of damage may be excluded.

Yes, where available. Additional packages may reduce the damage excess, but they do not remove the duty to use the vehicle carefully and do not cover every situation.

Stop in a safe place, call emergency services and police when required, take photographs and contact the rental company immediately. Do not admit liability or make a private settlement without approval.

Stop when it is safe and call the assistance number stated in the agreement. Do not arrange repairs without approval unless necessary for immediate safety.

Cross-border travel is allowed only with prior written approval and the required documents. Restrictions or extra fees may apply to certain countries, vehicles or categories.

Only with prior approval. Unauthorised travel may invalidate parts of the insurance coverage and lead to additional charges.

Pets are allowed only by prior agreement. The vehicle must be returned clean and undamaged; otherwise cleaning and restoration charges may apply.

No. Smoking and the use of products that leave odours or residue are prohibited. Special cleaning and odour-removal charges apply if this rule is breached.

Extras are subject to availability and should be booked in advance. The customer is responsible for checking correct installation and adjusting the equipment to the child or intended use.

Contact us immediately. An extension is only possible with approval and depends on upcoming bookings. An unauthorised delay may result in an extra rental day and other charges.

Yes, if the vehicle is available and the extension is confirmed before the agreement expires. The additional rental amount must be paid and the deposit may need to be renewed or increased.

Return it on time, at the agreed location, with the required fuel level, all equipment and in reasonably clean condition. Report any new damage or problem.

Contact the rental company immediately. The cost of replacement keys, transport, replacement documents and possible loss of use may be charged to the renter.

The renter is responsible for all fines, tolls, parking and other charges incurred during the rental. An administration fee may also be charged for handling official requests.

Found items are kept for a reasonable period and we try to contact the customer. The rental company cannot guarantee recovery or accept liability for lost or forgotten belongings.

Bookings are usually confirmed for a vehicle category rather than an exact model. If the selected model is unavailable, we will offer a vehicle from the same or a higher category without reducing the basic value of the booking.